đ Installation Guide
Get your announcement bar up and running in minutes
1System Requirements
Before installing the BL Scrolling Announcement Bar, ensure you have:
- BigCommerce Store: An active BigCommerce store with admin access
- Admin Permissions: Access to
Apps & Integrations section
- Browser: Any modern browser (Chrome, Firefox, Safari, Edge)
- No Technical Skills Required: The app has a user-friendly admin panel
2Installing the App
Step 1: Navigate to Apps & Integrations
- Log in to your BigCommerce admin dashboard
- Click Apps & Integrations in the left sidebar
- Click Explore or search for "BL Scrolling Announcement Bar"
Step 2: Install the App
- Click on BL Scrolling Announcement Bar in the search results
- Click the Install button on the app page
- Review the permissions requested by the app
- Click Confirm to proceed
âšī¸ What permissions does the app need?
The app only requests access to store settings. It does not access customer data, orders, or payments. It merely needs to store your announcement bar configuration and inject the script into your storefront.
3Authorizing Access
After clicking Install, you'll be redirected to authorize the app:
- You'll see an OAuth authorization screen from BigCommerce
- Review the requested permissions (they're minimal and safe)
- Click Authorize to confirm
- You'll be redirected back to your store dashboard
â ī¸ Important: Authorization typically takes 5-10 seconds. If you're redirected back but don't see the app, wait a moment and refresh your page.
4Activating on Your Store
Once installed and authorized, the app appears in your dashboard.
First Time Setup
- The app dashboard opens with default announcements ready to customize
- Edit announcements, colors, animation speed, and other settings (see User Guide for details)
- Click Enable & Save at the bottom
- The bar is now live on your storefront đ
â
Success! Your announcement bar is now active. Customers will see it at the top of your storefront on all pages and devices.
5Verification
To confirm the app is working correctly:
Check Your Storefront
- Open your storefront in a new browser tab: https://yourstore.com
- Look for the announcement bar at the very top of the page
- Verify the text, colors, and animation match your settings
- Test on mobile devices to ensure it's responsive
In the Admin Panel
- Return to the app dashboard
- You should see a blue button that says Save Changes (not "Enable & Save")
- This confirms the app is active and managing your bar
6Troubleshooting
The bar isn't showing on my storefront
Solution:
- Make sure you clicked Enable & Save in the app dashboard
- Wait 30-60 seconds for the script to deploy
- Hard refresh your storefront (Ctrl+Shift+R or Cmd+Shift+R)
- Check that your theme supports custom script injection (most modern themes do)
- Contact support if the issue persists
The bar shows but text looks wrong or styling is off
Solution:
- Clear your browser cache (Ctrl+Shift+Delete or Cmd+Shift+Delete)
- Hard refresh the page
- Check your color and font size settings in the admin panel
- Verify your theme CSS isn't overriding the bar styles
Animation isn't working
Solution:
- Check that animation direction is not set to "None"
- Verify animation speed is set to a value between 1-100
- Try reducing the speed value for a slower, more visible scroll
- Ensure your browser supports CSS animations
App won't install or authorization fails
Solution:
- Ensure you have admin access to your BigCommerce store
- Try a different browser
- Clear cookies and browser cache
- Disable browser extensions (they can interfere with OAuth)
- Contact BigCommerce support if the issue persists
Still having issues?
Use the support contact form in the app dashboard to send us a message, or email support@backlip.com with details of your issue.